Return Policy
Simple, clear & exchange-focused.
At Dredose Wholesale LLC, we want every purchase to be a positive experience. If you need to exchange an eligible product, our straightforward policy explains exactly what you need to know.
Exchange Only
Dredose does not offer monetary refunds. Eligible products may be exchanged according to the terms of this policy.
- ✓ Exchange requests within 12 days of purchase
- ✓ Products should generally be unused and in suitable condition
- ✓ Contact Dredose before sending an item back
- ✓ Exchanges are subject to product availability
Our exchange policy, made easy to understand.
We keep our process straightforward so you know what happens when you need an eligible product exchange.
12-Day Exchange Period
Eligible exchange requests must be submitted within 12 days from the date of purchase.
Exchanges Only
Dredose does not provide monetary refunds. Approved eligible returns are handled through an exchange.
Product Condition
Products should generally be unused and in suitable condition for exchange, with original packaging where applicable.
Dredose Exchange Policy
Please review the following terms before requesting an exchange. This policy applies to purchases made through Dredose.com unless different written terms have been specifically agreed upon.
1. General Exchange Policy
At Dredose Wholesale LLC, customer satisfaction is important to us. We understand that customers may occasionally need to exchange a purchased product.
Dredose operates an exchange-only policy. We do not provide monetary refunds for returned products.
If you believe your purchase qualifies for an exchange, please contact our team before sending the product back.
2. 12-Day Exchange Period
Customers may request an eligible exchange within 12 days from the date of purchase.
The exchange request must be submitted within this 12-day period. Requests submitted after the applicable period may not be accepted.
Your exchange window
The exchange period is calculated from the purchase date, not from the date the customer contacts us.
3. Exchange Eligibility
To qualify for an exchange, the following general conditions should be satisfied:
- The exchange request is submitted within 12 days of purchase.
- The product is unused and in suitable condition for exchange.
- Original packaging, accessories, tags, and components are retained where applicable.
- The customer can provide valid order or purchase information.
- The exchange is approved by Dredose before the product is returned.
Certain products may have additional restrictions depending on their type, condition, packaging, availability, or specific purchase terms.
4. Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, incomplete, or different from the product you purchased, please contact Dredose as soon as possible.
After reviewing the circumstances, an eligible product may be exchanged, subject to product availability and approval.
Information we may request
- Your order or purchase number.
- A description of the issue.
- Photographs or video showing the product.
- Photographs showing any visible packaging damage.
- Other information reasonably required to review the issue.
5. Products That May Not Be Eligible
An exchange may not be accepted if the product:
- Was purchased more than 12 days ago.
- Has been significantly used after purchase.
- Has been intentionally damaged, modified, or altered.
- Is missing required components or accessories.
- Is missing original packaging where packaging is required for exchange.
- Is identified as non-exchangeable at the time of purchase.
- Was returned without following Dredose exchange instructions.
6. How to Request an Exchange
If you need to request an exchange, please follow the steps below.
- Contact Dredose at contact@dredose.com .
- Provide your order or purchase information.
- Explain the reason for requesting the exchange.
- Provide photographs or additional information if requested by our team.
- Wait for exchange approval and instructions.
- Package the product securely.
- Send the product according to the return instructions provided by Dredose.
- Once approved, the eligible replacement will be arranged subject to availability.
7. No Refunds — Exchange Only
Refunds are not applicable.
Dredose Wholesale LLC does not provide monetary refunds for returned products. Eligible returns are handled through an exchange only.
This means that an approved eligible return will not result in cash, card, bank, or other monetary reimbursement.
Where an exchange is approved, Dredose will arrange an eligible replacement subject to product availability and the applicable terms of the order.
8. Exchange Shipping
Shipping arrangements for an exchange may depend on the reason for the exchange and the circumstances of the order.
If an exchange is related to a damaged, defective, or incorrect product, Dredose may provide specific instructions regarding return and replacement shipping.
For customer-requested exchanges, applicable return or shipping costs may be the responsibility of the customer unless otherwise agreed by Dredose.
9. Exchange Availability
Exchanges are subject to product availability.
Because Dredose operates as a wholesale hub and inventory can change frequently, the exact replacement product requested may not always be available.
If the requested replacement is unavailable, our team will communicate the available options for the particular order.
10. Wholesale Orders
Dredose.com serves wholesale customers and businesses. Bulk purchases, special sourcing requests, customized products, and larger orders may be subject to additional exchange terms.
Unless different written terms have been specifically agreed upon, eligible exchange requests should be submitted within the applicable 12-day period from the purchase date.
11. Exchange Inspection
Returned products may be inspected after receipt. Inspection helps our team confirm the condition of the product and verify the circumstances described in the exchange request.
Receiving approval to send an item back does not necessarily mean that the exchange has received final approval. Final approval may depend on the condition of the returned product and the applicable terms.
12. Policy Updates
Dredose Wholesale LLC may update this Exchange Policy from time to time to reflect changes in our business, products, services, operational processes, or applicable requirements.
The applicable policy for an order will generally be determined by the terms applicable at the time of purchase, unless otherwise required.
13. Contact Dredose
If you have a question about an exchange, damaged product, defective product, incorrect shipment, or replacement, please contact our support team.
Please include your order number and a clear description of the issue when contacting us. This helps our team review your exchange request more efficiently.
Is your purchase eligible?
Use these general guidelines to understand the basic requirements for an exchange.
✓ Usually eligible
- Exchange requested within 12 days of purchase
- Product is unused and in suitable condition
- Original packaging and components are retained
- Purchase information can be verified
- Exchange has been approved by Dredose
× May not qualify
- Request submitted after the 12-day period
- Product has been significantly used or altered
- Required components or accessories are missing
- Product is identified as non-exchangeable
- Return was sent without following Dredose instructions
Four steps to request an exchange.
Our goal is to keep the exchange process clear and straightforward.
Contact Us
Email Dredose with your order information and explain why you need an exchange.
Get Approval
Our team reviews the request and provides the applicable exchange instructions.
Send Product
Package the approved product securely and follow the return instructions provided.
Receive Exchange
After review and approval, an eligible replacement is arranged subject to availability.
Need help with a wholesale order?
Wholesale purchases can involve larger quantities, special sourcing, or product-specific arrangements. Contact our team if you need clarification about an exchange.
- ✓ Bulk order exchange assistance
- ✓ Product-specific guidance
- ✓ Damaged or incorrect order support
- ✓ Exchange-focused customer service
Let's resolve it.
Send us your order information and tell us what happened. Our team will review your request and guide you through the exchange process.
contact@dredose.com Visit Dredose.com →Exchange questions, answered.
Here are answers to common questions about Dredose's exchange-only policy.
Do you offer refunds?
No. Dredose Wholesale LLC does not offer monetary refunds. Eligible returns are handled through an exchange only.
How long do I have to request an exchange?
Eligible exchange requests must be submitted within 12 days from the purchase date.
Is the 12-day period based on the purchase date?
Yes. The exchange period is calculated from the purchase date.
Can I exchange a used product?
Standard exchanges generally require the product to be unused and in suitable condition. Products that have been significantly used or altered may not qualify.
What if my product arrived damaged?
Contact Dredose as soon as possible. After reviewing the issue, an eligible damaged product may be exchanged, subject to approval and availability.
What if I received the wrong product?
Contact our team with your order information. If the incorrect shipment is confirmed, Dredose may arrange an eligible exchange.
Can I exchange an item after 12 days?
Standard exchange requests submitted after 12 days from the purchase date may not be accepted. Any applicable exceptions will be determined according to the circumstances and applicable requirements.
What if the replacement product is unavailable?
Exchanges are subject to product availability. If the requested replacement is unavailable, our team will communicate the available options for your order.
How do I start an exchange?
Email contact@dredose.com with your order or purchase information and explain why you would like an exchange. Please wait for our instructions before sending the product back.
Do I need to contact Dredose before sending the product?
Yes. Please contact Dredose first and wait for the applicable exchange instructions before shipping the product back.
Need an exchange? We're here to help.
Contact Dredose with your order details. Remember that eligible exchange requests must be submitted within 12 days from the purchase date.
Email Dredose Support →
